We aim to ensure that library items that are in high demand are available for all students and staff to access.
We will send notifications to your ҹɫè email address when you have Library items overdue. You can also view your loans and requests in MyLibrary at any time.
It is your responsibility to know when your items are due, and to check your ҹɫè email account. If you have difficulties returning your items by the due date, it is your responsibility to contact us.
Charges
ҹɫè Library does not charge overdue fines. We do charge replacement fees for items that are not returned and are considered lost. To avoid library fees, return your items by the due date.
If you do not return your library items by the due date, we may suspend your access to library resources until you return the items or until a replacement fee is charged. Access to library resources includes physical items (books and curriculum objects) and electronic resources (e-books, databases and online journals).
Suspension to library resources may be enforced when items reach the following number of days overdue:
| Course texts collection items | 1 day overdue |
| All other items | 14 days overdue |
Replacement fees will be charged if items are not returned by the following number of days overdue:
| Course texts collection items | 7 days overdue |
| All other items | 28 days overdue |
To help you avoid sanctions and fees, we will notify you when you have items overdue by sending an email to your ҹɫè email account.
You can view your borrowing activity and loan due dates in at anytime (ҹɫè log in required).
It is your responsibility to know when your items are due, and to check your ҹɫè email account.
We will send notifications to your ҹɫè email address at the following times:
| Email notification | Course Texts Collection | All other Library items |
| First notice | 1 hour overdue | 7 days overdue |
| Special additional notice issued for course texts collections | 1 day overdue | Not applicable |
| Second notice | 3 days overdue | 14 days overdue |
| Third notice | 7 days overdue | 28 days overdue |
We charge fees based on the purchase price of an item as recorded in the library system, where available. If no price is available we will charge a default value.
| Description | Fee |
| Replacement fee - Course texts | Purchase price of item or a default value of $154 ($140 + $14 GST) |
| Replacement fee - General collection | Purchase price of item or a default value of $99 ($90 + $9 GST) |
| Replacement fee - Curriculum items | Purchase price of item or a default value of $55 ($50 + $5 GST) |
ҹɫè students
Library fees are managed under the .
Fees will be invoiced in your Student Centre in (ҹɫè login required). Payment is due within 30 days.
Payments can be made:
- online via (ҹɫè login required)
- via BPAY (via invoice link in Student Centre)
- at the Finance cashier.
Failure to pay fees by the due date will result in:
- suspension of library access including loss of access to online resources
- withholding of your results and academic transcript
- ineligibility to graduate
- implementation of ҹɫè debt collection procedures.
Reciprocal Borrowers, Associate Members and Staff
Payments can be made (credit card only)
Fees may be waived in extenuating circumstances.
You should contact us as soon as possible if you believe there are extenuating circumstances that prevent you from returning items by the due date.
Examples of extenuating circumstances may include:
- Illness
- Death of a family member
- Emergency
Evidence, such as a medical certificate, is required to appeal a library fee.
If you would like to discuss a Library Replacement Fee, you can request an appointment online or in person with the Associate Director (Learning and Research).
We encourage and learn from student feedback. Feedback, questions and informal complaints can be raised in person, or via the Library Feedback form available on the Library website.
If you have a complaint which is not resolved or which you would like formally investigated, you can raise a formal complaint.